Can I switch counselors?
Yes.  So long as the school enlists Education Excellence counselors, you can switch any time in the year.  We do not have rigid student counts, and we want to get the best possible fit.    We want to first encourage clarity about why you'd like a switch.  Our counselors are flexible; so if you are uncomfortable with some aspect of a counselor, we'd like to know.  Be candid, so we can assess whether the counselor can adapt to "your style" or whether we truly need a switch.

Is my information kept confidential?
Yes.  All student info stays within EE.  We share no records with outsiders or with your school.  The one exception is if a school's contract with us demands some information be shared with the school.  Sometimes that is "outside courses", or "all test scores".  We have never had a school demand non-academic, personal information, and if we ever had such a contract, you'd be notified.  We MIGHT be obligated to share some things with a parent.  But we will never do this behind your back.  You would hear "I'm obligated to share this with your Mom, but that's ultimately a good thing.  Would YOU like to speak with her about it first?  Or together with me?"

How do I know my counselor is good?
We enlist private counselors who have high credentials.  They have private clients who routinely renew with them.  The reference a parent can have is other parents who feel their guidance was successful.  Plus, the "brain-trust" that lets us go beyond one counselor for advice helps turn your Education Excellence from "good" into "great".

Can any meetings be at my home?
Yes.  So long as our contract with the school permits it, your counselor certainly can be at your home in the evening or possibly on a weekend.

When is a counselor available face-to face?
Your Education Excellence counselor is at the school each semester.  During those in-school dates (usually 10-day blocks),  we like to meet each student TWICE.  So likely this is 4x a year face-to-face.  Unless the schedule is fully booked, we are open to extra visits if you need it.
Is remote counseling just as effective?
Yes, in most cases moreso.   Parents pay $10,000 plus for private counseling that is mostly remote.  They wouldn't do this if getting an inferior experience.   Now that "smart phones", and fast internet are prevalent, you'll rarely need face-to-face.  Indeed, you can probably access a Smart Phone or internet site for quality "Face-Time" even when the counselor is away.  Please consider our ability to counsel remotely to be AT LEAST AS GOOD as face-to-face.  In some ways it's better.  Schools often have slow internet; we don't, so our research on your behalf is faster; school counselors are often interrupted by "all-School announcements"; we can ignore them.  Counselors are often interrupted by other students; you won't be.

Will my parents ever meet with you?
We hope so.  We want a parent meeting each semester.  This can be with your you present, or separately.  If you'd like to be present for ALL meetings you can request this: just tell this to your Education Excellence counselor.
When will I meet with you?
Within reason, ANY time.  Including phone / Skype / FaceTime time, your counselor will likely be available 7am - 9pm on weekdays, and likely have some weekend hours.  Your counselor will have some SUMMER hours as well.  We ask that meetings be by appointment.  Don't just drop in or call in unless the counselor has set "open visit" times.

I play sports.  Will my counselor understand what I have going on?
Some of our counselors are ex-athletes themselves.  ALL of our counselors have worked with athletes.  Yes, we get it.  If the school permits, some Education Excellence counselors will witness some of your practices, or shoot baskets in the gym with you.

How often do I have to meet with you?
We demand once a semester.  We'd LIKE to see you every month.  Even if it's just to say "hi, things are going well; here's what I like about this class...here's what I don't like about this activity...".   In case you need us more than once a month, that's fine.  Education Excellence will be giving the school at LEAST as many dedicated-to-student hours as it currently has.  Though the school sets overall time constraints on the whole class, Education Excellence does not need to apportion counseling hours strictly with each student.  So very likely, you will have all the counseling time you need.


What kind of stuff do I share with my counselor?
Anything.  We want to help you flourish academically and socially.  Yes, socially - we want you to flourish and be happy outside the classroom too.   You have a seasoned counselor who knows kids pretty well; so very little will be surprising and  there's a good chance your counselor's personal experience will directly help you.  If your experience is truly new to the counselor, we have an Education Excellence "brain-trust" your counselor can call on to get expertise. 

Student FAQs: